Return to More Capacity

Digital by default

Our IT team has been working hard to increase our capacity to provide improved service delivery and technology-driven solutions, as part of our ‘Digital by Default’ strategy.

During the last financial year, our IT team resolved 2,796 tickets via our internal system for managing IT issues, and the team achieved a score of 98.9% against the IT Service Level Agreement.
The development and subsequent roll-out of a new, in-house CRM, “Connect”, has been a major development in our capacity building this year.

We successfully achieved Australian Institute of Health and Welfare (AIHW) certification in September 2020 and our Haven; Home, Safe Connect system is now on the list of Specialist Homelessness Services approved solution.